Introduction
Synergy Max, a dynamic business communications and energy provider, boasts a comprehensive portfolio encompassing leased lines, hosted telephone systems, mobile phones, energy services, data sims, and fixed lines. Seeking to enhance their operational efficiency and establish a stronger market presence, Synergy Max embarked on a journey to find a transformative solution.
Challenge
Dissatisfied with their existing supplier, Synergy Max faced daily operational challenges. Everyday tasks were cumbersome and time-consuming, eroding profit margins. The existing solutions lacked flexibility, hindering Synergy Max’s ability to cater to the unique needs of their end-user clients. Frustrated by the rigidity and inefficiencies, Synergy Max sought a change that would not only streamline their operations but also establish their prominence in the competitive marketplace.
Solution
Enter Luminate – the solution that checked all the boxes for Synergy Max. As they aimed to position themselves in the marketplace, Luminate’s white-label capability proved pivotal. The white-labelled portal streamlined everyday tasks, reducing the process of adding a new phone line from 12 steps to just 2. This not only saved time but also increased customer satisfaction and allowed Synergy Max to maintain their profit margins.
The white-labelled app, available on official app stores, offered a simplified and professional process for end clients. Luminate’s call back option played a crucial role in securing a new large call centre client for Synergy Max. The ability to specify functionality within budget facilitated seamless integration into existing systems, automating processes and reducing unreturned calls, leading to increased sales opportunities.
Results
Luminate’s impact on Synergy Max’s operations was immediate and transformative. The ability to migrate clients efficiently, with 30% already transitioned, reflects Synergy Max’s confidence in Luminate. With streamlined processes, increased customer satisfaction, and the acquisition of a significant call centre client, Synergy Max is well on its way to establishing itself as a market leader, poised for sustained growth in the dynamic business communications and energy sector.
Quotes
“The white labelled portal is excellent. So easy to use. What has previously taken 12 steps, now only takes two.”
Synergy Max