Introduction
Established in 2003, Lithium Systems has earned its reputation as a leading provider of cutting-edge IT solutions tailored to diverse business needs. With over two decades of expertise, their skilled team is committed to delivering innovative technology solutions that enhance efficiency, productivity, and overall business growth.
Challenge
Seeking to bolster their telecommunications offerings and expand their product portfolio, Lithium Systems faced the challenge of finding a solution that aligned seamlessly with their vision. They sought an intuitive, logical, and easy-to-understand platform that would facilitate a smooth internal rollout and garner technician buy-in for the forthcoming change.
Solution
Lithium Systems found their solution in Luminate, a platform that checked all their boxes. The intuitive design, logical functionality, and free-flowing features made the internal rollout not only smooth but highly effective. Luminate’s concurrent call model emerged as a strong competitive advantage, allowing Lithium Systems to meet the dynamic needs of both existing and potential clients. This not only secured a competitive edge but also created opportunities for upselling other solutions.
A key highlight was Luminate’s complete white-labelling capability. This feature enabled Lithium Systems to offer a 100% branded Lithium Solutions hosted voice solution, establishing themselves as a key player in the market. The ease of setup for the fully white-labelled portal, app, and branded materials proved to be the ideal solution Lithium Systems was searching for.
Results
The implementation of Luminate yielded immediate results for Lithium Systems. The platform’s user-friendly design and powerful features not only met their immediate telecommunications needs but also positioned them as a market leader offering fully branded, tailored solutions. Luminate empowered Lithium Systems to enhance their product portfolio, strengthen client relationships, and assert their presence in the competitive telecommunications landscape.
Quotes
“No one likes change, but the platform is so intuitive and logical, our support engineers welcomed it with open arms! Even if you’ve never used it before, everything is where you would expect it to be, it’s so logical to work through. The Luminate platform just nails it.”
Lithium Systems