Introduction
Premitel is a small Managed Service Provider (MSP) specialising in telecoms and network solutions for residential and small business customers. As the demand for cloud-based communication grew, Premitel realised the need to transition from traditional PBX systems to more scalable, cost-effective hosted solutions. By partnering with Luminate Wholesale, Premitel successfully transitioned to a cloud-based platform, enabling the company to streamline operations, offer better services to clients, and scale its business more effectively.
Challenge
Premitel’s previous platform was primarily designed for PBX systems and had limitations in scalability and user management. The platform’s pricing model was complicated, and it became inefficient as Premitel’s customer base grew. Premitel also faced challenges in migrating customers without disrupting their service, especially given the large number of phone numbers and SIP trunks tied to the previous platform. As a small business, Premitel needed a solution that could support growth without overwhelming its resources.
Solution
Luminate Wholesale provided Premitel with a flexible and scalable cloud-based communication system. The platform’s per-session pricing model allowed Premitel to efficiently manage growing customer numbers without significantly increasing costs. Key benefits of the solution included:
Scalable Per-Session Pricing Model – This allowed Premitel to serve a growing number of users at a lower incremental cost, making it an ideal fit for a small MSP focused on expanding into residential and small business markets.
Efficient Migration Process – The ability to retain existing SIP trunks and phone numbers made it easier for Premitel to migrate over 600 users without significant service disruption.
Streamlined Operations – Luminate’s tools, such as call flow management and customisable features, enabled Premitel to offer its clients a more seamless, reliable communication experience.
Results
Partnering with Luminate Wholesale has helped Premitel overcome operational challenges and scale the business, particularly in the residential market. The key results include:
- Cost-Effective Growth – The per-session pricing model enabled Premitel to achieve an impressive 46-to-1 user-to-session ratio, allowing for efficient scaling while keeping costs manageable.
- Seamless Migration – Premitel successfully migrated over 600 users to the new platform, maintaining service continuity and avoiding major disruptions.
Increased Service Efficiency – Premitel now has better control over call flows and can offer customers more reliable service, leading to higher satisfaction and retention rates.
Quotes
“The flexibility of the platform lets us offer better service to our clients, and the cost savings are helping us grow faster.”
Premitel