Introduction
Premier Voice, a Telecoms company with a rich 35-year history, has been a steadfast supporter of businesses locally and nationally. Known for their passion for enabling seamless connectivity, they have evolved to offer a comprehensive suite of bespoke unified communications services, catering to diverse business needs.
Challenge
Premier Voice faced a challenge familiar to many telecommunications companies with a predominantly manufacturing clientele – the cost implications of traditional commercial models with numerous handsets. They sought a flexible VOIP solution that could accommodate manufacturing clients with varying needs, reducing costs while ensuring efficient communication.
Solution
Enter Luminate, offering a revolutionary concurrent call model based on sessions, not seats. This model allowed Premier Voice to reduce costs significantly, enabling them to handle more users with fewer lines. For a specific client, a Venture Capital Group, Luminate’s flexibility proved indispensable. The ability to turn lines on and off as needed, without committing to long-term, fixed contracts, perfectly aligned with the dynamic requirements of the client.
The end-user app provided by Luminate became a game-changer, exceeding client expectations, especially given that it was included in the pricing. Premier Voice valued Luminate not just for its technology but also for its energy, service, and support. Luminate’s industry knowledge and reliable support gave Premier Voice the confidence to rapidly roll out solutions to large clients.
Results
The Luminate solution brought about transformative results for Premier Voice. The flexibility offered allowed them to approach clients with a customer-centric mindset, shifting the narrative from “here’s what we can do” to “what do you need?” Luminate’s efficient model not only reduced costs for manufacturing clients but also provided the agility needed to adapt to short-term client requirements. With Luminate, Premier Voice has found a partner that not only meets their technological needs but also aligns with their commitment to putting the customer front and centre.
Quotes
“Luminate has really given us the option to be able to innovate and change. It allows the customer to have more control of the conversation and have a solution they want.”
Premier Voice