Introduction
One IT is a leading provider of communication systems for schools and educational institutions, specialising in delivering reliable and advanced phone systems tailored to the unique needs of the education sector, under the brand name SimpliVoice. To modernise their offering and provide more advanced solutions to schools, One IT partnered with Luminate Wholesale to upgrade their communication infrastructure, enabling them to meet the increasing demands of their clients in education.
Challenge
The education sector requires reliable, cost-effective communication solutions that can manage high call volumes, particularly during peak times such as mornings and afternoons. Schools need efficient systems to handle parent enquiries, staff coordination, and emergency communication. One IT’s existing phone system lacked modern features like user-friendly call flow management and real-time reporting, which limited their ability to offer a fully comprehensive service. To stay competitive and expand into new educational markets, One IT sought a solution that would modernise their SimpliVoice communications infrastructure.
Solution
Luminate Wholesale provided One IT with a fully customisable telecoms platform powered by Netsapiens, designed specifically for the education sector. The key solutions included:
- Call Flow Analysis – A powerful call flow analysis tool was integrated, allowing school administrators to monitor and manage call queues, ensuring that no critical calls were missed and providing valuable real-time insights.
- Reliable Infrastructure – Luminate’s robust and scalable platform ensured that schools could handle high call volumes efficiently, with a reliable system to manage peak times effectively.
- Custom Marketing Support – Luminate also provided One IT with bespoke marketing materials, enabling them to showcase their enhanced offering to schools in a professional and compelling manner.
Although One IT has yet to implement Luminate’s Sessions Not Seats model, the flexibility it offers – paying only for what is used – makes it a perfect fit for the education sector, where budgeting and scalability are crucial. One IT is keen to explore this model in the future to provide even more adaptable solutions to schools.
Results
Since adopting Luminate Wholesale’s platform, One IT has transformed how they serve the education sector. Key outcomes include:
- Improved Efficiency – The call flow analysis tool allowed schools to manage peak call volumes more effectively, reducing wait times and improving parent satisfaction.
- Enhanced Brand Visibility – With the increased efficiency and reliability of the system, One IT has been able to strengthen its reputation within the education sector, making their services more recognisable.
- New Business Opportunities – The improved platform has enabled One IT to expand its reach in the education sector, pitching their advanced phone systems to new schools and districts.
Customer Satisfaction – Schools reported higher satisfaction due to the system’s reliability and ease of use, leading to more referrals and long-term partnerships.
Quotes
“Luminate’s system allowed us to install 100+ seats in just one day with only two people on-site. The speed and efficiency of the installations have significantly reduced our lead times, enabling us to serve more schools, faster.”
One IT