Introduction
Foxhall Solutions Ltd, a telecommunication reseller, encountered escalating challenges with their existing systems. To overcome these issues, Foxhall Solutions Ltd partnered with Luminate, a hosted telecommunication solution provider, to simplify operations, improve client satisfaction, and enhance profitability.
Challenge
Foxhall Solutions Ltd faced significant hurdles with their existing setup, including:
- Costly Upgrades: Persistent platform changes forced expensive transitions (e.g., moving from Microsoft Server 2012 to 2016 due to Apple protocol changes).
- Operational Complexity: Managing SIP services, licenses, and hosting across multiple vendors created inefficiencies.
- Reduced Profitability: Extensive backend maintenance negatively impacted Foxhall’s margins.
- Client Frustration: High costs and frequent disruptions led to dissatisfaction among Foxhall Solutions Ltd’s clients.
They sought a reliable, cost-effective, and streamlined solution to address these issues.
Solution
Luminate provided a unified and user-friendly hosted telecommunication platform. Key features included:
- Single Package Solution: SIP services, licenses, and hosting were consolidated into one package with a single help desk for support.
- Cost Efficiency: Transparent pricing eliminated the need for bolt-on charges, providing all essential features in a standard package.
- Ease of Use: An intuitive GUI allowed for seamless system setup and management, making it easier to adopt for both Foxhall and its clients.
- Advanced Features:
Real-time call data visualisation tools.
Mobile app integration for remote work and streamlined call handling.
Call routing options, such as cascade call groups, for tailored client needs.
Foxhall Solutions Ltd quickly migrated its operations and clients to Luminate, leveraging these benefits to offer smarter, more affordable telecommunication solutions.
Results
The transition to Luminate brought transformative results for Foxhall Solutions Ltd and its clients. Cost efficiency improved significantly, with clients reporting reduced telecommunication expenses compared to their previous systems. This cost reduction, coupled with advanced features included as standard, allowed Foxhall Solutions Ltd to deliver more value to its customers without increasing their financial burden.
Clients experienced a marked improvement in their telecommunication systems. Features such as voicemail-to-email, real-time analytics, and advanced call routing created tailored solutions that addressed specific business needs. For example, localised numbers and area-specific call routing ensured that calls were directed efficiently, enhancing operational workflows and customer satisfaction.
The unified platform simplified Foxhall Solutions Ltd’s operations by reducing backend complexities. This allowed Graham and his team to focus more on delivering exceptional service rather than managing intricate system integrations. The reliability of Luminate’s platform further solidified client trust, as consistent call quality and minimal downtimes became the norm.
One standout example of success was a long-term client who described the transition as a “game-changer.” They praised the improved call handling capabilities, insightful data visualisation tools, and the seamless collaboration the system enabled among team members. Luminate’s solution not only addressed Foxhall’s initial challenges but also provided a strong foundation for future growth and innovation.
Quotes
“Luminate came along at the perfect time and made transitioning from on-premise systems to hosted solutions a breeze. The platform’s intuitive design eliminated the learning curve I was expecting.“
Foxhall Solutions Ltd