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How Telecoms is Evolving in 2024

Maintaining a healthy work-life balance can be challenging for the every day telecom professional, and is an essential element needed to achieve success.

As we reach the halfway point of 2024, it’s an opportune time to reflect on the substantial changes and developments in the telecom industry this year. For telecom resellers, these shifts present unique opportunities to enhance their offerings and grow their businesses. A significant update is the delay of the PSTN switch-off, providing telecom providers across the UK with more time to prepare their clients for this major transition.

Leveraging the PSTN Switch-Off Postponement 

Originally scheduled for 2025, the Public Switched Telephone Network (PSTN) switch-off has now been postponed. This delay offers a strategic advantage for telecom resellers. It’s a perfect time to educate clients about the transition and promote the benefits of modern VoIP (Voice over Internet Protocol) systems. Use this extension to position yourself as a knowledgeable and supportive partner who can guide businesses smoothly through the transition.

This additional time allows for a comprehensive rollout of VoIP and Cloud technologies, ensuring that end customers are well-prepared and equipped to handle the change. Highlighting the benefits of VoIP—such as cost savings, enhanced flexibility, and advanced features—can help you attract new customers and deepen relationships with existing ones.

The Evolution of Telecoms in 2024

Despite the PSTN switch-off delay, 2024 has already seen significant advancements in telecoms. Here are some of the key changes and how they can be used to an advantage:

Increased Adoption of VoIP
The impending PSTN switch-off is driving a significant surge in the adoption of VoIP (Voice over Internet Protocol) systems. This shift presents a golden opportunity for telecom resellers to expand their market presence. By offering tailored VoIP solutions, resellers can highlight the numerous advantages of VoIP over traditional phone lines. These benefits include:

  • Cost Savings: VoIP typically reduces communication costs significantly, especially for long-distance and international calls.
  • Flexibility: VoIP systems can easily scale up or down to match business needs, without the physical limitations of traditional phone systems.
  • Advanced Features: VoIP provides a range of features such as call forwarding, voicemail-to-email, and video conferencing that traditional systems can’t offer.

Resellers can attract new customers and retain existing ones by showcasing these benefits and offering customised solutions that meet specific business requirements.

Enhanced Remote Work Capabilities
The trend towards remote work continues to grow, making robust telecom solutions more critical than ever. Telecom resellers can tap into this demand by providing sophisticated tools that support remote work environments. Key offerings might include:

  • Virtual Meeting Platforms: Solutions that enable seamless virtual meetings with features like screen sharing, recording, and breakout rooms.
  • Integrated Communication Systems: Platforms that unify various communication channels—such as email, instant messaging, and VoIP—into a single, cohesive system.
  • Mobile Accessibility: Ensuring that communication tools, such as our App, are accessible via mobile devices so employees can stay connected from anywhere.

By addressing the specific needs of remote workers, resellers can position themselves as indispensable partners in the modern work landscape.

Focus on Cybersecurity
As communication shifts increasingly towards digital platforms, cybersecurity has become a top priority. Telecom resellers must invest in and promote secure telecom solutions to distinguish themselves as trusted providers. Key aspects to focus on include:

  • Data Encryption: Ensuring that all communications are encrypted to protect sensitive information from unauthorised access.
  • Secure Authentication: Implementing robust authentication methods, such as multi-factor authentication (MFA), to verify user identities.
  • Regular Security Updates: Keeping software and systems up-to-date with the latest security patches to guard against vulnerabilities.

Harnessing AI and Automation
AI and automation are revolutionising telecom services. These technologies can enhance efficiency, improve customer experiences, and streamline operations. Highlight the latest AI-driven innovations in your offerings:

  • AI-Powered Customer Support: Offering AI-enhanced customer service can significantly reduce response times and improve satisfaction.
  • Automated Call Routing: Efficient call management through automation can ensure clients experience seamless communication.

The rapid development of AI is reshaping the future of telecoms, providing new tools and opportunities for resellers to offer cutting-edge services.

Preparing for the Future

The postponement of the PSTN switch-off offers a valuable window to prepare your clients for the transition. Focus on education, support, and gradual implementation of new technologies. At Luminate, we are committed to helping our partners navigate this change seamlessly. Our tailored VoIP solutions meet the specific needs of businesses, ensuring they remain connected and efficient.

Approaching telecoms with a fresh perspective can give you a competitive edge. Instead of focusing solely on features similar to those of other vendors, emphasise the unique support and enhanced version of products you can offer. Your ability to provide exceptional service and customised solutions will help you stand out.


2024 is a transformative year for the telecom industry. The PSTN switch-off delay provides an opportunity for strategic planning and customer education, while advancements in VoIP, AI, and remote work solutions offer exciting possibilities. At Luminate, we’re dedicated to supporting our partners through these changes, offering innovative and customised solutions that keep them ahead of the curve. Stay connected with us for more updates and insights as we navigate the rest of the year and beyond.

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