FAQs

Luminate is a unified communications as a service (UCaaS) platform dedicated to fostering connections and providing best in class communication solutions.   

Luminate integrates various communication tools, such as voice, video, messaging, and collaboration, into a single platform. It streamlines communication, enhances collaboration, and often reduces costs.  

Our packages typically include voice calling, video conferencing, instant messaging, presence management, and collaboration tools. The specific features may vary based on the selected plan. 

Yes, Luminate is scalable and designed to meet the needs of businesses of all sizes. Whether you’re a small startup or a large enterprise, our solutions can be tailored to your specific requirements. 

We prioritise the security of our Luminate platform. Our services typically include encryption, multi-factor authentication, and compliance with industry standards to protect your communications and data. 

Yes, our solutions are designed to integrate seamlessly with various business applications, including customer relationship management (CRM), email, and productivity tools. This ensures a cohesive and streamlined user experience. 

We leverage advanced technologies and robust network infrastructure to ensure high-quality voice and video calls. Our platform is optimised for performance, and we continuously monitor and improve call quality. 

We provide comprehensive support and training resources to ensure a smooth onboarding process. This will include access to our LMS (Learning Management System), training sessions, documentation, and a dedicated support team to address any queries or issues. 

Billing typically follows a subscription model based on the selected plan and the number of users. We offer transparent pricing, and you can easily manage and monitor your subscription through our user-friendly portal. 

For any further assistance or enquiries, you can reach out to our support team via the “Contact Us” page. We’re here to help and enhance your experience with Luminate. 

To explore partnership opportunities, please visit our “Partnership Program” page and follow the application process outlined there. We welcome collaborations with businesses that align with our values and objectives. 

We offer various partnership programs tailored to different business models. These may include reseller programs, referral partnerships, and white-label solutions. Visit our “Partnership Programs” page for detailed information. 

Partners enjoy benefits such as competitive commissions, access to cutting-edge telecommunications solutions, marketing support, and dedicated account management. Our goal is to foster mutually beneficial relationships with our partners. 

Absolutely! Our partnership programs are designed to facilitate seamless integration of our services into your existing portfolio. This can enhance your value proposition and provide additional benefits to your clients. 

Once your partnership application is approved, our onboarding process involves training sessions, access to partner resources, and assistance in understanding our products and services. We aim to ensure a smooth transition into our partnership. 

We understand that businesses have varying capacities. While we appreciate active engagement, we do not enforce strict minimum sales requirements. We believe in nurturing partnerships for long-term success. 

Our partners receive full white labelled marketing materials, co-branded collateral, including a mobile app, and access to promotional campaigns to help boost their sales efforts. Additionally, our marketing team is available to provide guidance and support. 

Commissions are typically paid on a regular basis, and the specific details are outlined in our partnership agreement. We provide transparent reporting and a user-friendly portal for partners to track their earnings. 

Yes, our partners have access to a dedicated support channel to address technical queries and challenges. We understand the importance of providing excellent support to both partners and their clients. 

For any partnership-related inquiries or assistance, please contact our Partner Support team through the dedicated support channel provided in your partner portal. We are committed to ensuring our partners have the resources they need for success.